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FAQs

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  • Contact VELUX® customer service. Have your order number ready for reference.

    Phone: 866-738-6505
    Email: signaturesupport@velux.com

  • Contact a customer service representative.

    Phone: 866-738-6505
    Email: signaturesupport@velux.com

  • Yes, using your email address and order number, you can look up your order in the “My Orders” tab.

  • Contact a customer service representative.

    Phone: 866-738-6505
    Email: signaturesupport@velux.com

  • We offer financing options including 365-day same-as-cash* and five-year reduced interest** loan options to meet your financing needs.

    Credit and loans provided by EnerBank USA, Member FDIC, (1245 Brickyard Rd., Suite 600, Salt Lake City, UT 84106) on approved credit, for a limited time. *17.99% fixed APR, effective as of May 2021, subject to change. Minimum loan amounts apply. Interest starts accruing when funds are disbursed. Interest is waived if repaid in 365 days from first disbursement. When open line period ends, the balance becomes a fixed rate installment loan; repayment terms vary from 24 to 132 months. Actual loan term may be shorter if less than the full approved amount of credit is used. First monthly loan payment due 365 days after first disbursement. **6.99% fixed APR, subject to change. Minimum loan amounts apply. Interest starts accruing when funds are disbursed. Open line period payments due 90 days after origination and monthly thereafter during open line period. When open line period ends, the balance becomes a fixed rate installment loan; repayment term is 60 months. Actual loan term may be shorter if less than the full approved amount of credit is used. First monthly loan payment due 30 days from the end of the open line period.

    Member FDIC

  • Your Signature Skylight Specialist can place a change request on your order to meet your additional needs.

  • The information regarding your home is important and helps generate a price for the installation. If incorrect information is provided, your Signature Skylight Specialist can help you navigate this via change request, should it be needed on your project.

  • The product(s) will not be shipped to your home. Your Signature Skylight Specialist will make it a turnkey experience for you. They will bring the product with them for installation.

  • Yes, you can contact a customer service representative with the information below.

    Phone: 866-738-6505
    Email: signaturesupport@velux.com

Contact Customer Service Experts